Frequently asked questions
The five questions we are asked most: fitment, delivery times, customs duties, returns and order tracking. The answers match the text of our shipping and returns policies.
How do I know the part fits my car?
Check fitment by OEM number or part number rather than guessing from the model name. If you are unsure, send us your vehicle identification number (VIN) together with the part number you are looking at and we will confirm the fit for you.
A part that has been fitted to a vehicle cannot be returned, so make the check before installation.
When is my order dispatched and how long does delivery take?
Dispatch normally happens within 1–2 working days of payment. International orders travel with DHL Express, FedEx International or UPS, and typical transit time after dispatch is 3–7 working days.
Times shown at checkout are carrier transit times; they do not include customs delays in the destination country.
Who pays import duties and customs charges?
Prices on the site exclude import duties, customs charges and sales taxes in the destination country. These are set by the destination country and are usually paid by the recipient to the carrier on delivery.
Delivery to addresses in Türkiye is free.
Can I return a part?
You can return your order within 14 days of delivery without giving a reason. Parts must be unused, not fitted to a vehicle and in their original packaging.
Write to us first: parcels sent without a return reference cannot be matched to an order. Once the parcel reaches us and the parts are checked, we refund to the original payment method within 14 days. If we sent the wrong part or the part is faulty, we cover the return shipping.
How do I track my order?
Enter your order number and the email address used on the order on the order tracking page — no account is needed. The order number is in your confirmation email.
Once the parcel is dispatched, the carrier tracking number appears on the same page.